How Orbion Connect Handles Personal Information

Who We Are

Orbion Connect is a trading name of Orbion Ltd, a company registered in England and Wales with company number 15996483. Its registered office is The Knap, Fielden Road, Crowborough, England, TN6 1TR.

Orbion Ltd is the controller of the personal data described in this notice unless we tell you otherwise for a specific service or workflow. For privacy enquiries, rights requests, or complaints in the first instance, you can contact us at support@orbion.uk.

If you remain unhappy after contacting us, you may also raise a concern with the UK Information Commissioner's Office.

Information We Collect

• Identity and contact details, such as name, email address, phone number, and company details.
• Account and profile information, such as login credentials, onboarding information, professional background, work preferences, uploaded files, and profile content.
• Communications data, including messages sent through contact forms, support requests, and platform interactions.
• Technical and usage data, including browser, device, IP address, pages visited, timestamps, and security logs needed to operate and protect the service.
• Cookie-related information where cookies or similar technologies are used to keep the website secure, remember preferences, or support platform functionality.

How We Use Personal Information

• To provide and operate the Orbion Connect website and platform.
• To create and manage accounts, verify users, and maintain secure login sessions.
• To match companies with relevant experts and support introductions, scheduling, and collaboration workflows.
• To respond to enquiries, provide support, and send service-related communications.
• To improve product performance, reliability, security, and user experience.
• To comply with legal obligations, enforce our terms, and protect our business, users, and systems.

Lawful Bases

Depending on the context, we process personal data because it is necessary to perform a contract with you, because it is in our legitimate interests to operate and improve the platform, because we must comply with legal obligations, or because you have given consent where consent is required.

Where we rely on consent, you can withdraw it at any time, although this will not affect processing already carried out lawfully before withdrawal.

Sharing Information

• With service providers and processors who help us host, secure, maintain, or support the platform.
• With counterparties or users where sharing is necessary to provide requested platform services or facilitate introductions and collaboration.
• With professional advisers, regulators, courts, or law enforcement where disclosure is necessary to comply with the law or protect legal rights.
• With prospective buyers or investors in connection with a business transaction, subject to appropriate confidentiality controls.

Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this notice, including account administration, dispute handling, record-keeping, fraud prevention, and legal or regulatory compliance.

Retention periods may vary depending on the type of data and the reason we hold it. Where data is no longer needed, we delete it, anonymise it, or securely archive it where lawful retention is still required.

Your Rights

• You may have the right to request access to your personal data.
• You may have the right to request correction of inaccurate or incomplete information.
• You may have the right to request erasure, restriction, or objection in certain circumstances.
• You may have the right to data portability where the law applies.
• You may have the right to complain to the ICO if you believe your data has been handled unlawfully.

International Transfers

If we transfer personal data outside the UK, we will take appropriate steps to protect it, such as using contractual safeguards or working with providers that offer suitable protection measures.